# Telvana > Telvana is an AI agent platform for contact centers: voice, SMS and web chat agents that answer inbound calls, run outbound call and SMS campaigns, connect to the team's systems, and transfer calls to a person when one is needed. Every page listed below is also served as markdown: append `.md` to its URL, for example https://telvana.com/pricing.md. That sibling URL is the supported path; content negotiation on the HTML URL is not reliable through the CDN. ## Product - [The AI agent platform for contact centers.](https://telvana.com): Telvana agents answer inbound calls, run outbound call and SMS campaigns, and reply to texts and website chats. They work from your knowledge, connect to your systems, transfer calls to your team when a person is needed, and report on every call. - [Everything your AI agents need to work your lines.](https://telvana.com/features): Telvana's agents answer inbound calls, run outbound call and SMS campaigns, reply to texts and website chats, and transfer the calls that need a person. You set the rules, and our team builds and tests each agent with you. - [Connect your phones, CRM and scheduling tools.](https://telvana.com/integrations): Route calls to Telvana from an IVR option, a forwarding rule or a dedicated Telvana number. Any phone system that can transfer or forward a call to an outside number works. - [Questions contact center teams ask us.](https://telvana.com/faq): What Telvana handles, how setup works, and what it costs. If your question isn't here, book a demo and ask us directly. ## Pricing - [From $399 a month.](https://telvana.com/pricing): Pricing is based on your call volume, plus a one-time setup fee that covers building, testing and launching your agent. ## Industries - [Industries](https://telvana.com/industries): The industries where Telvana agents are live with customers, and the calls they take in each. - [NEMT](https://telvana.com/industries/nemt): Riders, caregivers and facilities call all day about pickup times, return rides and trip changes. Telvana answers those calls, places confirmation and ETA calls when your platform asks it to, and transfers urgent trips to your dispatchers. - [Healthcare and Dental](https://telvana.com/industries/healthcare-dental): Most patient calls are about booking, confirming or rescheduling, or about hours and insurance accepted. Telvana handles them, books into Open Dental, runs reminder and outreach calls, and transfers anything clinical to your team. - [Home Services](https://telvana.com/industries/home-services): Telvana books and reschedules jobs in Housecall Pro, answers service questions, runs maintenance and estimate follow-up calls, and transfers emergencies to your dispatchers or on-call tech. - [Financial Services](https://telvana.com/industries/finance): Telvana answers the questions in your queue, books meetings with your advisors and loan officers, and calls prospects and referral partners for you. Anything about an account goes to your team. ## Use cases - [Use Cases](https://telvana.com/use-cases): The jobs Telvana's voice agents are configured to do. - [Hold-queue relief](https://telvana.com/use-cases/hold-queue-relief): Add one option to your IVR: “Press 1 to talk to our AI assistant now.” Callers who choose it are answered right away. Callers who would rather wait for a person keep their place in line. - [After hours and overflow](https://telvana.com/use-cases/after-hours-and-overflow): Send calls to Telvana when your center is closed or your queue overflows. Callers get answers and bookings at any hour, urgent calls reach your on-call line, and everything else is waiting for your team in the morning. - [Tier-1 support](https://telvana.com/use-cases/tier-1-support): Status checks, account questions and FAQs are answered right away, from your knowledge base and the systems you connect. Your agents keep the calls that need judgment. - [Scheduling](https://telvana.com/use-cases/scheduling): Telvana handles scheduling calls from start to finish in the calendar or scheduling system you connect, so your agents stop spending their day moving appointments. - [Confirmations and reminders](https://telvana.com/use-cases/confirmations-and-reminders): Telvana calls to confirm appointments, pickups and deliveries, takes reschedules and cancellations on the call, and updates the systems you connect. - [Outbound campaigns](https://telvana.com/use-cases/outbound-campaigns): Telvana calls new leads and contact lists inside the hours you set, asks your qualifying questions, books meetings, and transfers interested people to your team. ## Guides - [Telvana Guides](https://telvana.com/guides): Articles on voice AI, call handling, and contact center operations. - [Predictive Dialer vs AI Agents: How to Choose](https://telvana.com/guides/predictive-dialer-vs-ai-agents): What a predictive dialer predicts, the agent count each campaign needs for it to work, the three percent abandonment ceiling, and when AI agents fit instead. - [Conversational IVR: What It Is and What It Changes](https://telvana.com/guides/conversational-ivr): What conversational IVR is, how it differs from a touch-tone menu and from an AI agent that finishes the call, and a worksheet for auditing your own menu. - [Conversational AI for Customer Service: What It Handles and How to Test It](https://telvana.com/guides/conversational-ai-for-customer-service): What conversational AI for customer service handles on calls, texts and chat, how it fails, and a 12-conversation test to run before any customer hears it. - [Average Handle Time: How to Calculate AHT and Reduce It](https://telvana.com/guides/average-handle-time): The average handle time formula, why the same half hour can produce four defensible AHT numbers, what a good AHT looks like in real data, and how to lower it. - [Call Center Metrics and KPIs: What to Track](https://telvana.com/guides/call-center-metrics): The call center metrics and KPIs worth tracking, the formula for each, what makes each one misread, and how to pick the five numbers your team runs on. - [Outbound Call Center: How to Set Up and Run One](https://telvana.com/guides/outbound-call-center): What an outbound call center is, the programs it runs, a spec sheet to fill in before the first dial, the federal pacing rules, and the metrics to run it on. - [AI Call Center: What AI Agents Handle and How to Add Them](https://telvana.com/guides/ai-call-center): The three products sold as AI for call centers, which calls an agent can take end to end, where to deploy one, what it costs and which metrics move. - [Call Center Outsourcing vs AI Agents: Cost, Control and How to Choose](https://telvana.com/guides/call-center-outsourcing-vs-ai-agents): What call center outsourcing actually costs, how AI agents are priced instead, and a scorecard for deciding which one should take a given call type first. - [AI Outbound Calling: How It Works and Which Calls to Automate First](https://telvana.com/guides/ai-outbound-calling): How AI outbound calling works in a contact center: what the agent does on the call, which call types to automate first, the rules, and the real limits. - [AI agents in the contact center: Telvana Guides](https://telvana.com/guides/topic/ai-agents): What AI agents handle on calls, texts and web chat, and how contact centers add them. - [Inbound calls and IVR: Telvana Guides](https://telvana.com/guides/topic/inbound-and-ivr): Phone menus, call flows, and getting callers to an answer sooner. - [Outbound calling: Telvana Guides](https://telvana.com/guides/topic/outbound): Reminders, confirmations and campaigns by call and text. - [Metrics and operations: Telvana Guides](https://telvana.com/guides/topic/metrics-and-operations): The numbers contact centers run on, and which ones AI agents move. - [Choosing a platform: Telvana Guides](https://telvana.com/guides/topic/choosing-a-platform): AI call center software, outsourcing, and how to compare your options. ## Docs - [Telvana documentation](https://telvana.com/docs): Connect Telvana to your systems: place calls from your own software, get each call's result back, and manage agents, prompts and knowledge bases with the API. - [Quickstart](https://telvana.com/docs/quickstart): Create an API key, have your agent call a phone you can answer, and read the result when the call ends. - [Authentication](https://telvana.com/docs/authentication): Every request to the Telvana API carries a workspace API key in the x-api-key header. - [Placing outbound calls](https://telvana.com/docs/outbound-calls): Queue a call from one of your agents, choose the script it follows, and pass the details the agent needs for that call. - [Reading call results](https://telvana.com/docs/call-results): Fetch finished calls with their transcript, summary, sentiment, tags and recording, one at a time or as a filtered list. - [Webhooks](https://telvana.com/docs/webhooks): Have Telvana send each call's result to your server when the call ends, and check that every request really came from Telvana. - [Connecting your phone system](https://telvana.com/docs/phone-system): Send callers to your Telvana agent from an IVR option or a forwarding rule. - [Adding web chat to your site](https://telvana.com/docs/web-chat): Put your Telvana agent on your website as a chat widget. Allow your domain, generate a widget key and paste one script tag. - [Knowledge bases](https://telvana.com/docs/knowledge-bases): Upload your documents to a knowledge base and attach it to an agent, so the agent can answer from them. - [Errors](https://telvana.com/docs/errors): How the Telvana API reports a failed request, and what each status code means. - [API reference](https://telvana.com/docs/api): The Telvana REST API: base URL, authentication, request format and every endpoint. - [Outbound calls](https://telvana.com/docs/api/outbound): Queue a call from one of your agents to a phone number. - [Conversations](https://telvana.com/docs/api/conversations): Read finished calls with their transcript, summary, sentiment and tags. - [Agents](https://telvana.com/docs/api/agents): Read an agent and change its prompts, settings and outbound prompts. - [Knowledge bases](https://telvana.com/docs/api/knowledge-bases): Create knowledge bases, upload documents and attach them to agents. - [Tags](https://telvana.com/docs/api/tags): List the tags Telvana's call analysis can apply to a call. - [Webhook payload](https://telvana.com/docs/api/webhooks): The request Telvana sends to your server when a call ends. Not an endpoint you call. ## Resources - [Erlang C calculator for call center staffing](https://telvana.com/erlang-calculator): Free Erlang C calculator: enter calls per hour, handle time and a service level target to see how many agents to staff, and how AI agents change it. ## Company - [We build AI agents for the work your contact center does every day.](https://telvana.com/about): Telvana is an AI agent platform for contact centers: voice, SMS and web chat agents that answer customers, get requests done and run outbound campaigns. - [Book a demo](https://telvana.com/demo): Pick a time for a live walkthrough of Telvana on your own call types. ## Legal - [Privacy Policy.](https://telvana.com/privacy): How we collect, use, and protect your information. - [Terms of Service.](https://telvana.com/terms): The rules governing your use of Telvana. - [Accessibility Statement.](https://telvana.com/accessibility): How telvana.com measures up against WCAG 2.2, and where it falls short. ## Machine-readable - [llms-full.txt](https://telvana.com/llms-full.txt): every page above concatenated into one markdown document. - [llms-sitemap.txt](https://telvana.com/llms-sitemap.txt): the same URLs as a flat, newline-delimited list. - [sitemap.xml](https://telvana.com/sitemap.xml): the XML sitemap, which also lists the few pages that have no markdown representation.