Journal

Curve Dental Integrations: How an AI Receptionist Books Into Curve

Curve Dental is cloud-based and already integrates with phone systems. What that means for an AI receptionist, what a real Curve integration does on a call, and how Telvana connects to Curve Dental through Kolla.

3 min readTelvana Team
Flat isometric vector illustration on a solid navy field. A slender arched bridge with railings spans two low pedestals; a desk phone sits on the left pedestal, an open ledger book on the right, and three small appointment cards in blue, teal, and sand cross the bridge in a line.

Curve Dental integrations connect outside tools to Curve's cloud practice management system so they can read the schedule and write appointments into it. Curve has already announced a direct integration with a cloud phone system, which tells you the platform is built for phone tools to plug into. An AI receptionist connected to Curve can find the patient, check the schedule, and book the appointment while the caller is on the line. Telvana connects to Curve Dental through Kolla, the practice-data platform that integrates with every major dental practice management system.

What Curve Dental is

Curve Dental describes itself as the number one ranked cloud-based dental software and the most widely used cloud practice management solution in dentistry. It runs scheduling, charting, billing, imaging, and patient communication in the browser, which is why practices choose it: no server in the closet, and the same system at every location.

Curve publishes an integration partners program and has announced integrations with imaging, marketing, and phone platforms, including a cloud phone system integration with Mango Voice aimed at patient phone communication. The point for a buyer is simple: Curve expects phone tools to connect, and the vendor you pick should be able to say how it does.

What a real Curve integration does on a call

Step on the callWhat the integration does in Curve DentalWhat a message-only service does instead
Caller gives their name and birthdateFinds the existing patient recordWrites the name in a message
Caller asks for a cleaning next weekReads open slots for the right provider, operatory, and lengthOffers a callback
Caller picks a timeCreates the appointment in Curve with the correct appointment typeEmails the front desk
Caller moves an appointmentFinds and reschedules the existing oneTakes a note
Call endsWrites the call summary to the patient recordSends a transcript

Cloud PMS integrations like this one run between two cloud platforms, so there is nothing to install on the office computer and nothing that stops working when it restarts.

Questions to ask any vendor claiming Curve integration

  1. Are you a Curve integration partner, and how does the connection work?
  2. Does it write appointments into Curve, or send messages for staff to enter?
  3. Does it find existing patients before creating a duplicate?
  4. Does it respect appointment types, lengths, and provider and operatory rules?
  5. For multi-location practices on Curve, does it book across every location?
  6. Is the integration included in the monthly price?

Ask for a test appointment booked into a sandbox Curve account during the demo. What write-back involves applies to Curve as much as to any other system.

How Telvana connects to Curve Dental

Telvana connects to Curve Dental through Kolla, a practice-data platform that integrates with every major dental practice management system. The AI receptionist answers every call, follows your new-patient, emergency, and scheduling scripts, and books straight into your PMS. Pricing is $399 per practice per month with 2,000 minutes included and no contract, and the PMS connection is included. See how AI receptionists work with dental software for the wider picture.

Frequently asked questions

Does an AI receptionist work with Curve Dental?

Yes, when the vendor connects to Curve's cloud platform. Confirm that the connection books appointments and reads patient records rather than sending messages.

Does Curve Dental integrate with phone systems?

Yes. Curve has announced a direct integration with Mango Voice, a cloud phone system, for patient phone communication, and maintains an integration partners program.

Does Curve integration cost extra with an AI receptionist?

It depends on the vendor. Telvana includes PMS booking in the $399 plan. Our dental answering service cost guide lists the line items to check.

If your practice runs Curve Dental, send us your monthly call volume and we will set up a demo that books into your Curve schedule from a live call.

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