PrivacyPolicy.

1. Information We Collect

1.1 Information You Provide

We may collect personal information that you voluntarily provide:

• Name
• Email address
• Phone number
• Company name and role
• Account credentials
• Scheduling and contact preferences
• Information submitted through forms, chat, or communications

1.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed, time spent, and referring URLs
• Call metadata (duration, timestamps, and routing data)

1.3 Voice and Call Data

Depending on your use of the Services, Telvana may process:

• Call recordings
• Call transcripts
• Audio data
• Interaction metadata

Call recording and processing are performed in accordance with applicable laws and customer configuration. You are responsible for ensuring proper notice and consent where required.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services
• Respond to inquiries and provide customer support
• Schedule calls, demos, or follow-ups
• Improve and optimize our platform and AI models
• Monitor usage, performance, and security
• Comply with legal obligations
• Communicate product updates and service notices

3. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

3.1 Service Providers

We may share information with trusted vendors who perform services on our behalf, such as:

• Cloud hosting providers
• Telephony and messaging providers
• Analytics and monitoring services
• Payment processors

These providers are contractually obligated to protect your information and use it only for authorized purposes.

3.2 Legal Requirements

We may disclose information if required to do so by law or in response to valid legal requests.

3.3 Business Transfers

If Telvana is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings and transcripts may be retained according to customer configuration and contractual terms.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access your information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing

To exercise these rights, please contact us using the details below.

7. Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

This Privacy Policy is intended to provide transparency into Telvana's data practices and does not create contractual rights beyond those required by applicable law.