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Integrations

Connect your phones, CRM and scheduling tools.

Route calls to Telvana from an IVR option, a forwarding rule or a dedicated Telvana number. Any phone system that can transfer or forward a call to an outside number works.

See the API

Your phone system

Three steps to send calls to Telvana.

This is the same setting your phone system already uses to forward a call to any outside number.

  1. We give you a number

    Each Telvana agent has its own phone number. We set it up when we build your agent.

  2. You add it to your IVR

    Point a menu option, for example “Press 1 to talk to our AI assistant now,” at that number as an external transfer.

  3. Telvana takes the call

    Callers who choose the option reach the agent right away. When one needs a person, Telvana transfers the call to the number you choose, such as your main queue.

API

Connect your own systems through the API.

Telvana's REST API lets your systems place calls the moment something happens, and a signed webhook sends each result back when the call ends.

In production Butterfli's platform triggers rider confirmation and driver ETA calls through the Telvana API.

Read the API docs
01

Trigger calls

Place an outbound call from your own system with the details the agent needs, for example a confirmation when a booking is made or a reminder the day before a pickup.

02

Get results back

When a call ends, a signed webhook sends its transcript, summary, sentiment, outcome tags and recording link to your system, so outcomes land where your team already works.

Connected tools

The CRM, scheduling and service tools we connect to.

What the agent does in each tool is on its card. For a system not listed here, we can scope a custom integration with you, as we did for Butterfli's trip booking.

CRM and scheduling

  • GoHighLevel

    Check availability and book appointments on your GoHighLevel calendars during the call.

    • Availability check
    • Booking

  • HubSpot

    Add a note with the call summary to the matching HubSpot contact after every call.

    • Call logging

  • Pipedrive

    Check whether a rep is free and schedule calls on their Pipedrive calendar.

    • Availability check
    • Call scheduling

  • Calendly

    Check open times and schedule meetings on your Calendly event types.

    • Availability check
    • Booking

Field service

  • Housecall Pro

    Look up or create customers, check service history and availability, book jobs, and reschedule or cancel appointments.

    • Customer lookup
    • Booking
    • Rescheduling

Dental practice management

  • Open Dental

    Look up patients and balances, and find, book, reschedule and cancel appointments directly in Open Dental.

    • Direct write-back
    • Booking

Bring your call flow to a demo.

Tell us which phone system and tools you run. We'll show you where the transfer goes and what the agent can do once it has the call.

See pricing