Start here
Guides
- Placing outbound calls Choose the agent and script, pass variables, and track the call.
- Reading call results Transcripts, summaries, sentiment, tags and recordings.
- Webhooks Get each call's result pushed to your server, and check it came from Telvana.
- Connecting your phone system Send callers to your agent from an IVR option or a forwarding rule.
- Adding web chat to your site Allow your domain, generate a widget key and paste one script tag.
- Knowledge bases Give an agent your documents to answer from.
- Errors The error format and what each status code means.
Need a hand?
Email support@telvana.com with your workspace name and, for a call, its conversation id.