Pricing
From $399 a month.
Pricing is based on your call volume, plus a one-time setup fee that covers building, testing and launching your agent.
Included
What's included.
Every account includes voice and web chat agents and everything below. SMS is an add-on.
Answering
- Answers immediately, 24/7
- Calls from your IVR, forwarding or a dedicated number
- Answers from your knowledge base
- English and Spanish
Web chat
- Chat widget for your website
- Answers visitors with the instructions you set
Handing off
- Transfers to a number you choose
- Transfer rules you set
Outbound
- Campaigns from a contact list, within your calling hours
- Calls triggered from your own systems through the API
Visibility
- Call recordings and transcripts
- Summaries and outcome tags
- Analytics by agent and by day
Control
- Per-agent instructions and knowledge base
- Transfer number and rules
- Workspaces for separate teams or client programs
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Add-on
SMS
An SMS agent that replies to customers who text your Telvana number, plus SMS campaigns to a contact list.
$20 /month per workspace
The setup fee
We build, test and launch the agent with you.
Every account starts with a one-time setup fee. It pays for the work of turning your scripts and policies into an agent you trust on live calls. We quote it up front.
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01
You share how your calls work
Send us your scripts, FAQs, policies and transfer rules, and tell us which call types you want the agent to take.
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02
We build and test the agent
Our team builds the agent around your real call types and tests it before it takes a live call.
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03
You review and approve it
You try the agent, ask for changes, and approve it. Nothing goes live until you do.
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04
We launch it with you
You route calls to your Telvana number from your IVR, a forwarding rule or a dedicated line, and the agent starts taking calls. Live in days.
Larger programs
Multi-team and outsourced contact centers
Running several teams, or calling programs for several clients? We set up a workspace for each one, with its own agents, numbers and reporting, and plan the rollout with you.
- A workspace per team or client program
- Separate agents, numbers and reporting
- One account across all of them
FAQ
Pricing questions.
How quickly can we go live?
In days. Once you send us your material, our team builds and tests the agent, and it goes live after you approve it.
Find out what Telvana would cost you.
Book a demo. We'll look at your call types and volume, estimate your monthly cost, and let you hear the agent handle a call.