Retail & E-commerceReinvented.
Shorten post-purchase wait times and boost CSAT with instant answers on every call.
Zero Headcount
Scale instantly
10k+ Dials/Day
Infinite capacity
Instant Analysis
Real-time routing
Order status and delivery changes
Share tracking, update delivery windows, and handle address changes.
Live
Returns and exchanges
Initiate returns, provide labels, and explain policy steps clearly.
CRM Sync Complete
HubSpot + Google Calendar
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Store and product information
Answer availability, hours, and basic product questions consistently.
The industry standard relies on human bottlenecks.
Our Retail & E-commerce agents operate instantly, flawlessly, unconditionally.
How It Works
Implementation Framework
1
Connect commerce data
Tie into OMS, WMS, and carriers for accurate status.
2
Define policies
Set rules for returns, exchanges, and live-transfer thresholds.
3
Go live
Answer calls instantly with full logging and analytics.
Transform your Retail & E-commerce operations.
Book a demo to see how Telvana fits into your specific workflow.