Voice AI for Order Support
Shorten post-purchase wait times and boost CSAT with instant answers on every call.
How retail teams use Telvana
Automate order status and returns while keeping customers informed.
Order status and delivery changes
Share tracking, update delivery windows, and handle address changes.
Returns and exchanges
Initiate returns, provide labels, and explain policy steps clearly.
Store and product information
Answer availability, hours, and basic product questions consistently.
Fast to launch
Connect order, shipping, and store systems for real-time answers.
Connect commerce data
Tie into OMS, WMS, and carriers for accurate status.
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Define policies
Set rules for returns, exchanges, and live-transfer thresholds.
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Go live
Answer calls instantly with full logging and analytics.
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Delight customers after checkout with clear, immediate answers—24/7.
The Telvana Difference
30–50%
Call deflection (target)
24/7
Always-on order support
20%
Faster resolution (target)