Outage HotlineAutomated.
Capture outages, share restoration ETAs, and proactively update customers—without long hold times.
Zero Headcount
Scale instantly
10k+ Dials/Day
Infinite capacity
Instant Analysis
Real-time routing
Outage intake
Capture address, account ID, and hazard details.
Status & ETR
Provide real-time restoration estimates and crew updates.
CRM Sync Complete
HubSpot + Google Calendar
Proactive alerts
Offer SMS/email updates and callback options.
Why deploy an AI Outage Hotline?
Because Scale should never be bottlenecked by human bandwidth.
How It Works
Execution Framework
Connect outage/OMS data
Integrate OMS/AMI/IVR to power accurate, real-time status.
Configure policies
Define messaging, ETR tiers, safety thresholds, and escalations.
Launch & monitor
Track calls, outcomes, and proactive updates—fully logged.
Frequently Asked Questions
How accurate are restoration ETAs?
ETRs are driven by your OMS/AMI data and updated as field information changes.
Can we push notifications proactively?
Yes. Offer SMS/email callbacks when status changes, reducing repeat calls.
Will hazards and emergencies reach a human?
Absolutely. Safety keywords escalate immediately to your on-call team per your policies.
Deploy your AI Outage Hotline.
Book a demo to see how Telvana fits into your specific workflow.