Outage Reporting & Status, on Autopilot
Capture outages, share restoration ETAs, and proactively update customers—without long hold times.
What it handles
Purpose-built for peak call volumes with clear, consistent messaging.
Outage intake
Capture address, account ID, and hazard details.
Status & ETR
Provide real-time restoration estimates and crew updates.
Proactive alerts
Offer SMS/email updates and callback options.
Incident routing
Escalate hazards and life-safety events immediately.
How It Works
Connect systems, define policies, and go live fast.
Connect outage/OMS data
Integrate OMS/AMI/IVR to power accurate, real-time status.
Configure policies
Define messaging, ETR tiers, safety thresholds, and escalations.
Launch & monitor
Track calls, outcomes, and proactive updates—fully logged.
Keep customers informed during critical moments—without overwhelming your agents.
The Telvana Difference
50%+
Status call deflection (target)
24/7
Always-on information
Peaks
Built to absorb surges