AI Dispatcher for Transportation
Answer every call instantly. Telvana handles status checks, reschedules, and rider updates so dispatchers can focus on exceptions.
Key capabilities
Built for high call volume operations across public transit, shuttle, logistics, and NEMT.
Ride status and ETAs
Provide accurate pickup times and vehicle locations for riders and facilities.
Reschedules and cancellations
Move a pickup or cancel a ride in seconds and keep systems in sync.
Driver and passenger notifications
Notify drivers and riders about late vehicles or updated instructions.
Program and eligibility checks (where required)
Verify rider eligibility or trip authorization for NEMT and paratransit workflows.
Late vehicle alerts
Automatically call passengers about late vehicles and offer alternatives.
Ride reminders
Call passengers to remind them about upcoming rides and reduce no shows.
How It Works
Connect dispatch data and go live quickly with clear controls.
Caller dials
Riders or facilities call your dedicated line for help.
AI responds
The agent resolves status checks and reschedules or escalates when needed.
Dispatch is updated
Every interaction is logged and systems are updated with outcomes.
Reduce hold times and keep riders and partners informed with clear, immediate answers.
The Telvana Difference
47%
Lower dispatcher workload
24/7
Always available line
93%
Satisfaction target