NEMTReinvented.
Answer every call 24/7. Telvana books and modifies trips, provides live ETAs, verifies appointments, and supports riders in multiple languages—so dispatch can focus on exceptions, not phone queues.
Zero Headcount
Scale instantly
10k+ Dials/Day
Infinite capacity
Instant Analysis
Real-time routing
Trip booking & changes
Schedule new rides or update pickup times, locations, and return trips—fully synced with your dispatch system.
Ride status and ETAs
Give hospitals and riders accurate arrival windows and driver locations without long holds.
CRM Sync Complete
HubSpot + Google Calendar
Will-call activation
Trigger return pickups by voice when patients are ready and notify dispatch automatically.
The industry standard relies on human bottlenecks.
Our NEMT agents operate instantly, flawlessly, unconditionally.
How It Works
Implementation Framework
Connect your dispatch system
Integrate with Reveal, TripSpark, or your existing NEMT software in minutes.
Configure NEMT workflows
Enable booking, will-call returns, live ETAs, eligibility checks, and seamless handoffs.
Go live 24/7
Answer every call with audit-ready logs, analytics, and human transfer when needed.
Frequently Asked Questions
Will patients and hospitals accept AI calls?
Yes. Telvana is designed to be professional and clear. Most callers want fast, accurate answers without long hold times. Leading CX research shows consumers increasingly accept AI for quick resolutions when it’s transparent and effective.
How fast can we deploy?
Most teams go live in two to three weeks. We integrate with Reveal or TripSpark and mirror your existing workflows for minimal change management.
What about compliance and audit?
Every call is logged and summarized with outcomes for audit and QA. Appointment reminders and similar operational communications are generally permitted disclosures under HIPAA TPO when configured correctly. Consult your compliance team for specifics.
Can Telvana book and modify trips?
Yes. Callers can schedule rides, adjust pickup times and locations, confirm returns, and cancel trips—kept in sync with your dispatch system.
Do you support multiple languages?
Yes. We support English and Spanish today, with additional languages available on request.
What if a caller needs a human?
Urgent or complex calls are warm-transferred to your dispatcher with full conversation context.
Does it work with our existing phone number?
Yes. We can receive calls directly or forward from your current number without changing what customers dial.
Transform your NEMT operations.
Book a demo to see how Telvana fits into your specific workflow.