Voice AI for NEMT Providers
Answer every call 24/7. Telvana books and modifies trips, provides live ETAs, verifies appointments, and supports riders in multiple languages—so dispatch can focus on exceptions, not phone queues.
How NEMT providers use Telvana
Purpose-built for medical transportation. Clear, accurate answers for riders, facilities, and drivers—anytime.
Trip booking & changes
Schedule new rides or update pickup times, locations, and return trips—fully synced with your dispatch system.
Ride status and ETAs
Give hospitals and riders accurate arrival windows and driver locations without long holds.
Will-call activation
Trigger return pickups by voice when patients are ready and notify dispatch automatically.
Reschedules & cancellations
Move a pickup or cancel a ride in seconds while keeping dispatch and the broker informed.
Passenger & driver coordination
Call passengers about late vehicles or no-shows and notify drivers with the latest instructions.
Multilingual support
Serve riders in English and Spanish out of the box; additional languages available.
Eligibility & program checks
Verify rider eligibility or trip authorization where required before proceeding.
Client feedback & reminders
Send pre-appointment reminders, collect feedback post-trip, and reduce no-shows.
Emergency & human handoff
Route urgent calls to on-call staff instantly with full context when a human is needed.
Rapid Deployment for NEMT
Go live in days with prebuilt NEMT workflows.
Connect your dispatch system
Integrate with Reveal, TripSpark, or your existing NEMT software in minutes.
Configure NEMT workflows
Enable booking, will-call returns, live ETAs, eligibility checks, and seamless handoffs.
Go live 24/7
Answer every call with audit-ready logs, analytics, and human transfer when needed.
Never miss a ride request. 24/7 booking, live ETAs, and automatic follow‑ups—without adding headcount.
The Telvana Difference
24/7
Always-on call coverage
60%
Reduction in call wait times (reported)
70%
Fewer missed calls (reported)
Key Integrations
No need for a tech overhaul. Telvana integrates with your existing tech stack.
