Claims AssistantAutomated.
Capture first notice of loss, verify policy details, and provide clear status updates with callbacks when needed.
Zero Headcount
Scale instantly
10k+ Dials/Day
Infinite capacity
Instant Analysis
Real-time routing
FNOL intake
Collect incident details, policy info, and contact preferences.
Policy & eligibility checks
Verify coverage or direct to the right program.
CRM Sync Complete
HubSpot + Google Calendar
Claim status & next steps
Provide updates, timelines, and required documents.
Why deploy an AI Claims Assistant?
Because Scale should never be bottlenecked by human bandwidth.
How It Works
Execution Framework
Connect claims systems
Tie into policy admin and claims platforms.
AI handles intake
Capture FNOL details and answer common status questions.
Route & log
Escalate exceptions and log outcomes with context.
Frequently Asked Questions
How do you ensure accurate policy answers?
We connect to policy admin and claims data so answers reflect current status and coverage.
What happens with complex or disputed claims?
Exceptions follow your escalation paths and can be scheduled for adjuster callbacks.
Can callers upload documents?
We can SMS or email secure links; submissions are recorded and summarized for staff.
Deploy your AI Claims Assistant.
Book a demo to see how Telvana fits into your specific workflow.