Automate FNOL Intake and Claims Status
Capture first notice of loss, verify policy details, and provide clear status updates with callbacks when needed.
What it handles
Purpose-built for insurance operations and member experience.
FNOL intake
Collect incident details, policy info, and contact preferences.
Policy & eligibility checks
Verify coverage or direct to the right program.
Claim status & next steps
Provide updates, timelines, and required documents.
Adjuster callbacks
Offer scheduled callbacks and capture preferred windows.
How It Works
Connect claims data, configure workflows, and go live fast.
Connect claims systems
Tie into policy admin and claims platforms.
AI handles intake
Capture FNOL details and answer common status questions.
Route & log
Escalate exceptions and log outcomes with context.
Shorten hold times and move claims forward with consistent, compliant answers.
The Telvana Difference
40–60%
Routine call deflection (target)
24/7
Member availability
15–25%
Faster cycle times (target)