Maintenance CoordinatorAutomated.

Capture maintenance requests, classify severity, and route to the right on‑call vendor with updates to residents.

Zero Headcount

Scale instantly

10k+ Dials/Day

Infinite capacity

Instant Analysis

Real-time routing

Issue intake

Capture unit, photos link, and access constraints.

Live

Severity classification

Classify urgent vs. routine and apply SLAs.

CRM Sync Complete

HubSpot + Google Calendar

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Book Meeting

Vendor routing

Notify on‑call vendors and collect ETAs.

Why deploy an AI Maintenance Coordinator?

Because Scale should never be bottlenecked by human bandwidth.

How It Works

Execution Framework

1

Connect PMS/CRM

Read units, contacts, and work‑order data.

2

Configure routing

Define severity thresholds and vendor groups.

3

Dispatch & update

Notify vendors and residents; log outcomes.

Frequently Asked Questions

How do you handle true emergencies?

Keywords and severity rules escalate immediately to the on‑call rotation.

Can residents receive confirmations?

Yes. We can send SMS/email with appointment windows and updates.

Will staff see full context?

Every call is summarized with outcomes and attached to the work order.

Deploy your AI Maintenance Coordinator.

Book a demo to see how Telvana fits into your specific workflow.