How do you handle true emergencies?

Keywords and severity rules escalate immediately to the on‑call rotation.

Can residents receive confirmations?

Yes. We can send SMS/email with appointment windows and updates.

Every call is summarized with outcomes and attached to the work order.

Capture maintenance requests, classify severity, and route to the right on‑call vendor with updates to residents.

Built for property management and facilities teams.

Capture unit, photos link, and access constraints.

Classify urgent vs. routine and apply SLAs.

Notify on‑call vendors and collect ETAs.

Send appointment windows and updates.

Connect PMS and define escalation rules.

Read units, contacts, and work‑order data.

Learn more

Define severity thresholds and vendor groups.

Learn more

Notify vendors and residents; log outcomes.

Learn more

Resolve more requests after hours and keep residents informed automatically.

Fewer after‑hours escalations (target)

Resident support

Faster routing (target)