Voice AI for Utilities & Telecom
Absorb peak call volumes during outages and billing cycles without long hold times.
How utilities & telecom teams use Telvana
Keep customers informed with accurate, real-time information.
Outage reporting and status
Capture outage details and deliver ETR updates with proactive notifications.
Billing and payments
Handle balance inquiries, payment processing, and plan changes via voice.
Service appointments
Schedule and reschedule technician visits and send confirmations.
Built for surge demand
Connect OMS/CRM data and define clear policies for exceptions.
Connect status data
Tie into OMS/AMI/CRM for accurate real-time updates.
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Configure workflows
Define messaging, safety escalations, billing policies, and transfers.
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Go live
Absorb surges with full logging and analytics.
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Keep customers informed during peaks without overwhelming your agents.
The Telvana Difference
50%+
Status call deflection (target)
24/7
Always-on information
Peaks
Built to absorb surges