Utilities & TelecomReinvented.
Absorb peak call volumes during outages and billing cycles without long hold times.
Zero Headcount
Scale instantly
10k+ Dials/Day
Infinite capacity
Instant Analysis
Real-time routing
Outage reporting and status
Capture outage details and deliver ETR updates with proactive notifications.
Live
Billing and payments
Handle balance inquiries, payment processing, and plan changes via voice.
CRM Sync Complete
HubSpot + Google Calendar
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Service appointments
Schedule and reschedule technician visits and send confirmations.
The industry standard relies on human bottlenecks.
Our Utilities & Telecom agents operate instantly, flawlessly, unconditionally.
How It Works
Implementation Framework
1
Connect status data
Tie into OMS/AMI/CRM for accurate real-time updates.
2
Configure workflows
Define messaging, safety escalations, billing policies, and transfers.
3
Go live
Absorb surges with full logging and analytics.
Transform your Utilities & Telecom operations.
Book a demo to see how Telvana fits into your specific workflow.