Voice AI for Transportation Providers
Keep riders informed, reduce hold times, and automate routine calls so your dispatchers can focus on exceptions.
How transportation teams use Telvana
Answer every call with consistent service and clear, accurate information.
Real-time ride status
Share accurate ETAs and vehicle locations without sending callers to voicemail.
Schedule and reschedule
Book new rides, update times, or cancel trips in seconds while syncing to your system.
Incident handling
Proactively notify riders about delays, breakdowns, or weather changes and offer alternatives.
Service alerts & detours
Provide up-to-the-minute route changes and alternatives during disruptions.
Fast deployment for transportation
Connect your data sources and go live quickly with prebuilt skills.
Connect operations data
Tie into dispatch, GPS, or TMS feeds to power real-time answers.
Tune call workflows
Define booking rules, escalation paths, and notifications.
Launch
Start answering calls immediately with complete transparency and logs.
Shorten wait times and keep riders moving with clear, immediate answers.
The Telvana Difference
46%
Lower average hold time (target)
24/7
Always-available information
30%
Fewer manual status calls (target)