AI agents for contact centers
The AI agent platform for contact centers.
Telvana agents answer inbound calls, run outbound call and SMS campaigns, and reply to texts and website chats. They work from your knowledge, connect to your systems, transfer calls to your team when a person is needed, and report on every call.
- Voice, SMS and web chat
- Inbound and outbound
- Works with your phone system
- Call · Inbound Resolved Moved tomorrow's pickup to 3:00 PM
- Campaign · Calls 412 of 600 Appointment confirmations
- SMS Replied “Can I change my delivery window?”
- Web chat Answered “Do you deliver on Sundays?”
- Call · Inbound To billing team Billing dispute on a closed account
In production with
-
-
-
-
Acuity Behavior Solutions
210,639 calls handled to date
Platform
One platform for every conversation your center handles.
Voice, text and chat agents, built and tested by our team around your knowledge and your rules.
Inbound voice agents
Answer your main line, overflow and after-hours calls, or an option in your phone menu, around the clock, in English and Spanish.
Outbound campaigns
Call or text a contact list within the hours you set, or place calls from your own systems the moment something happens.
AI texting
An SMS agent replies to customers who text your Telvana number, and SMS campaigns reach a whole list at once. Available as an add-on.
Web chat
Add the chat widget to your site, and the agent answers website visitors with the chat instructions you set.
Knowledge and actions
Agents answer from your knowledge base and book appointments in the scheduling and CRM tools you connect.
Handoff to your team
When a caller needs a person, the agent transfers the call to the number you choose, under rules you set.
Analytics and quality
Every call recorded and transcribed, with summaries, sentiment, outcome tags and analytics by agent and day.
Built for teams and BPOs
A separate workspace for each team or client program, with its own agents, numbers and reporting, under one account.
API, webhooks and MCP
Trigger calls through the API, get every result by webhook, and review conversations, update prompts and place calls from Claude or ChatGPT through Telvana's MCP server.
Ways to deploy
Start where it helps most. Grow from there.
Most teams start with one high-volume call type and add more once they see the results. AI won't take every call, and it doesn't have to: anything that needs a person goes to your team, under rules you set.
Opt-in from your phone menu
Offer “Press 1 to talk to our AI assistant” when wait times climb. Callers who would rather wait for a person keep their place.
After hours and overflow
Send nights, weekends and spikes to Telvana with your phone system's forwarding rules, so callers get an answer instead of voicemail.
A dedicated line
Give an agent its own Telvana number for a program, a campaign or a client, and let it take every call on that line.
Outbound programs
Confirmations, reminders and follow-up by call or text from a contact list, or calls triggered by your own systems.
How it works
Live in days, with no change to your phone system.
-
We build your agent
Send us your scripts, FAQs, policies and transfer rules. Our team builds the agent around your real call types and tests it before it takes a live call. You review it and approve it.
-
You connect your lines
Point a phone-menu option, a forwarding rule or a new Telvana number at the agent, and connect the tools it needs. No new carrier, no SIP project, no migration.
-
Telvana gets to work
It answers immediately, resolves the routine requests and transfers the rest. Every call is recorded, transcribed, summarized and tagged in your dashboard.
Inbound and outbound
Use cases on both sides of the phone.
Inbound
Answer the calls your queue can't get to.
Pricing
Plans from $399 a month.
Plus a one-time setup fee that covers building, testing and launching your agent. We recommend a plan for your call volume.
FAQ
Questions contact center teams ask us.
How does it connect to our phone system?
However you want calls to reach it: an option in your IVR (for example “Press 1 to talk to our AI assistant now”), a forwarding rule for after hours or overflow, or a dedicated Telvana number. Any phone system that can transfer or forward a call to an outside number works, so there is no carrier change, SIP trunk or migration.
Will the AI handle every call?
No, and it isn't meant to. Telvana takes the routine calls, such as status checks, common questions, scheduling and confirmations, and transfers the rest to your agents under rules you set. If you offer it as an option in your phone menu, anyone who wants a person can still wait for one.
What happens when a caller needs a person?
Telvana transfers the call to the number you choose, such as a queue, a team line or a specific desk. You decide when it transfers: when the caller asks for a person, when the topic is one you want people to handle, or when it can't resolve the request.
How long does setup take?
Days, not months. Our team builds the agent from your scripts, FAQs, policies and transfer rules, then tests it on your call types. You review and approve it before it takes a live call.
How much does it cost?
Plans start at $399 a month, plus a one-time setup fee that covers building, testing and launching your agent. See Pricing .
Put AI agents to work in your contact center.
Book a demo. We'll walk through your call types, show you which ones Telvana can take, and let you hear it handle one.