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Platform

Everything your AI agents need to work your lines.

Telvana's agents answer inbound calls, run outbound call and SMS campaigns, reply to texts and website chats, and transfer the calls that need a person. You set the rules, and our team builds and tests each agent with you.

How we launch

01 / Answering

Answers the moment a call arrives.

Calls reach Telvana however you route them: an option in your IVR, a forwarding rule for after hours or overflow, or a dedicated number. It answers right away, day or night.

  • Immediate, 24/7

    No queue and no hold. Nights, weekends and holidays are covered without adding shifts.

  • However calls reach it

    An IVR option such as “Press 1 to talk to our AI assistant now,” forwarding for after hours and overflow, or its own Telvana number.

  • Answers from your knowledge base

    Policies, hours, procedures and common questions, answered from the material you give the agent.

  • English and Spanish

    The agent talks with callers in English or Spanish, following the language the caller uses.

02 / Handing off

Hands off to your team on your terms.

When a caller needs a person, Telvana transfers the call to the number you choose: a queue, a team line or a specific desk.

  • A number you choose

    Send transfers back into your own queue, to a specific team, or to any number you name.

  • Rules you set

    Transfer when the caller asks for a person, when the topic is one you keep for your team, or when the agent can't resolve the request.

  • Every handoff on the record

    Transferred calls are tagged in your dashboard with the transcript and summary, so you can see why each one was handed off.

03 / Outbound

Reaches the people your team never gets to.

Run call or SMS campaigns from a contact list, or have your own systems place a call the moment something happens.

  • Call and SMS campaigns

    Upload a contact list and Telvana calls or texts it within the hours you set.

  • Calls triggered through the API

    Your systems place a call through the API, for example a confirmation when a booking is made, and a webhook sends the result back when it ends.

  • Outcomes on every call

    Every outbound call is transcribed and tagged by outcome, including voicemail.

04 / Text and chat

Agents for texts and your website, too.

Customers don't only call. Telvana answers texts and website chats, with instructions you set for each channel. Web chat is included; SMS is a $20 a month add-on per workspace.

  • AI texting

    An SMS agent replies to customers who text your Telvana number, or your staff handle the thread themselves.

  • SMS campaigns

    Send a text campaign to a contact list, alongside or instead of calls.

  • Web chat

    Turn on the chat widget for a workspace, add it to your site, and the agent answers visitors there.

05 / Visibility

A full record of every call.

Review any call an agent handled, and see the patterns across all of them.

Recordings
Every call the agent handles, recorded, both sides.
Transcripts
A written transcript of every call the agent handles, in your dashboard.
Summaries
A short summary of each call, so you know what happened without replaying it.
Outcome tags
Each call tagged automatically: transferred, booked, voicemail, needs follow-up.
Analytics
Volume, talk time, pickup and transfer rates, broken down by agent and by day.

06 / Control

Your rules, per agent and per team.

Each agent runs on instructions, knowledge and rules that you set, kept separate for every team or client program.

  • Per-agent instructions

    What each agent handles, what it says, and what it leaves to your people.

  • Knowledge base

    The policies, FAQs and reference material each agent answers from.

  • Calling hours

    The days and hours each outbound campaign is allowed to call, in the campaign's time zone.

  • Transfer rules

    When to hand off, and which number each kind of call goes to.

  • A workspace per team or client program

    Separate agents, numbers and reporting for every team or client program under one account.

07 / Connect

Plugs into the tools you already run.

Book in your scheduling and CRM tools, drive calls from your own systems, and work with Telvana from the AI assistants your team uses.

  • CRM and scheduling

    GoHighLevel, HubSpot, Pipedrive, Calendly, Housecall Pro and Open Dental, plus custom integrations we scope with you.

  • REST API and webhooks

    Place calls from your systems with the details the agent needs, and receive each result by signed webhook.

  • MCP server

    Connect Claude, ChatGPT or Cursor to Telvana to review conversations, update agent prompts and place calls in plain language.

08 / How we launch

We build and test it. You approve it.

You don't configure the agent from a blank page. Our team builds it with you and tests it before it takes a live call. Live in days.

  1. You send us your material

    Scripts, FAQs, policies, transfer rules and the call types you want covered.

  2. We build and test

    Our team builds the agent around your real call types and tests it before it takes a live call.

  3. You approve

    You review the agent, ask for changes, and approve it. Nothing goes live until you do.

  4. You connect your lines

    Point a menu option, a forwarding rule or a Telvana number at the agent.

See the platform on your own call types.

Book a demo. Bring your most common call types and we'll show you how an agent would handle them, and where it would hand off.

See pricing