Voice AI for Insurance
Handle FNOL, claim status, and policy questions instantly—scale support without scaling headcount.
How insurers use Telvana
Automate high-volume demand with clear, compliant workflows.
Claims intake and status (FNOL)
Capture loss details, verify policy, provide status/next steps, and schedule adjuster callbacks.
Policy and billing self-service
Answer coverage questions, process payments, update contact info, and send confirmations.
Provider search and prior authorization
Guide members to in-network providers and track prior auth progress.
Connect. Configure. Go live.
Fast deployment with full auditability.
Connect core systems
Tie into policy admin/claims systems and CRM for accurate answers.
Define verification & routing
Set ID checks, escalation paths, and notifications for exceptions.
Launch with oversight
Every interaction is logged and summarized with outcomes for QA.
Shorten handle times and move claims forward with consistent, compliant answers.
The Telvana Difference
40–60%
Routine call deflection (target)
24/7
Availability for members
Audit
Complete call logs & summaries