Use cases
What contact centers use Telvana for.
Telvana answers the calls in your queue and makes the outbound calls your team never gets to.
Inbound
Answer the calls your queue can't get to.
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Hold-queue relief
Offer callers the AI from your IVR when wait times climb, and they're answered right away instead of waiting on hold.
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After hours and overflow
Cover nights, weekends and spikes without adding shifts. Urgent calls still reach your on-call team.
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Tier-1 support
Status checks, account questions and FAQs, answered from your knowledge base and the systems you connect.
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Scheduling
Book, confirm, reschedule and cancel appointments by phone, in the scheduling system you connect.
Outbound
Make the calls your team never gets to.
How it connects
Send it the calls you choose.
However calls reach you
A menu option such as “Press 1 to talk to our AI assistant now,” a forwarding rule for after hours or overflow, or a dedicated Telvana number.
Inbound and outbound
Inbound calls arrive by external transfer from your IVR or a forwarding rule. Outbound calls start from your systems through the API, or from a contact list.
Live in days
Our team builds the agent around your call types and tests it before it goes live. From $399 a month, plus a one-time setup fee.
Put AI agents to work in your contact center.
Book a demo. We'll walk through your call types, show you which ones Telvana can take, and let you hear it handle one.