Book, reschedule and cancel by phone, at any hour.
Telvana handles scheduling calls from start to finish in the calendar or scheduling system you connect, so your agents stop spending their day moving appointments.
Scheduling
- Direction
- Inbound
- Callers reach it
- By external transfer from your IVR
- Carrier change
- None
- Languages
- English and Spanish
- Setup
- Built and tested by our team, live in days
- Plans
- From $399 a month, plus one-time setup
Capabilities
What it handles
The whole scheduling call, inside the booking rules you set.
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01
New bookings
Finds an open slot that fits your rules and books it while the caller is on the line.
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02
Reschedules and cancellations
Moves or cancels an existing appointment and updates the record.
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03
Confirms the details
Reads the date, time and location back, so the caller and your system agree.
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04
Your booking rules
Appointment types, durations, locations and who can book what, set by you.
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05
Questions before booking
Preparation, location and policy questions, answered from your knowledge base.
How it works
Connect your calendar, set your rules, route the calls.
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Connect your scheduling system
We connect the calendar or scheduling system you use and set up your appointment types and booking rules.
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We build and test the agent
Our team builds the agent around your real scheduling calls and tests it against your rules before it goes live.
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Route scheduling calls
Send your scheduling menu option to Telvana as an external transfer, or offer the agent from your IVR during busy periods.
Handoff
Where the AI stops and your team takes over
Most scheduling calls follow rules, and the AI follows them every time. Calls that need someone to bend a rule, or to listen, go to your team.
Telvana resolves
- New bookings inside your rules
- Reschedules and cancellations
- Questions about preparation and location
- Reading the details back to confirm
Goes to your team
- Exceptions to your booking rules
- Requests where someone has to judge what to book
- Complaints about a missed or late appointment
- Any caller who asks for a person
FAQ
Common questions.
Which calendars and scheduling systems does it work with?
It books into the calendar or scheduling system you connect. Tell us what you use and we will confirm how it connects before you commit.
Can it follow our rules about who can book what?
Yes. Appointment types, durations, locations and eligibility rules are part of the agent we build with you. Requests outside those rules are transferred to the number you choose.
Can it call people to confirm appointments too?
Yes. Telvana also places outbound confirmation and reminder calls, triggered from your own systems through the API or run from a contact list inside the calling hours you set.
Use cases
More ways contact centers use Telvana.
- Hold-queue relief Offer callers the AI from your IVR when wait times climb, so the routine calls stop waiting behind the hard ones.
- After hours and overflow Cover nights, weekends and spikes without adding shifts. Urgent calls still reach your on-call team.
- Tier-1 support Status checks, account questions and FAQs, answered from your knowledge base and the systems you connect.
- Confirmations and reminders Confirm tomorrow's appointments, pickups and deliveries, with changes made on the call.
- Outbound campaigns Lead follow-up and list calling inside the hours you set, with interested contacts booked or transferred.
Put AI agents to work in your contact center.
Book a demo. We'll walk through your call types, show you which ones Telvana can take, and let you hear it handle one.