Confirm every appointment without tying up your team.
Telvana calls to confirm appointments, pickups and deliveries, takes reschedules and cancellations on the call, and updates the systems you connect.
Confirmations and reminders
- Direction
- Outbound
- Calls start from
- Your systems, or a contact list
- Campaign hours
- Only the hours you set
- Languages
- English and Spanish
- Setup
- Built and tested by our team, live in days
- Plans
- From $399 a month, plus one-time setup
Capabilities
What it handles
The confirmation calls your team never has time to finish, made inside the calling hours you set.
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01
Works the whole list
Calls everyone who needs a confirmation, inside the calling hours you set, instead of whoever your team can fit in.
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02
Triggered from your systems
Your systems place each call through the API when something is booked or scheduled, or you upload a contact list.
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03
Confirm, reschedule or cancel
The person confirms, moves or cancels on the call, and the change is made in the system you connect.
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04
Answers the follow-up questions
Address, what to bring and how to prepare, answered from your knowledge base.
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05
Outcomes you can act on
Every call is recorded, transcribed, summarized and tagged with its outcome, so your team sees which ones need a person.
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06
English and Spanish
Each call can run in the language the person speaks.
How it works
Your systems decide who gets a call and when.
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We build and test the agent
Our team writes the call around your confirmation process and tests it before the first live call.
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Send the calls
Trigger each call from your own systems through the API, or upload a contact list and run it inside the calling hours you set.
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Review the outcomes
Changes land in the systems you connect, and every outcome is in your dashboard for your team to follow up.
Handoff
Where the AI stops and your team takes over
Reminder calls are routine until they aren't. When a call turns into something else, the agent transfers it to the number you choose, under rules you set.
Telvana resolves
- Confirming the appointment, pickup or delivery
- Rescheduling and cancelling
- Directions and preparation questions
- Recording the outcome
Goes to your team
- People who want to talk to someone about their service
- Complaints, disputes and upset callers
- Changes that need an exception to your rules
- Topics you have marked off limits for automated calls
FAQ
Common questions.
How are the calls triggered?
Two ways. Your own systems can place each call through the Telvana API when something happens, such as a booking or a scheduled pickup. Or you upload a contact list and run it as a campaign inside the calling hours you set.
Can people reschedule on the call?
Yes, when your scheduling system is connected. The agent confirms, moves or cancels the appointment and updates the record.
What if nobody answers?
The call is tagged with its outcome in your dashboard, so your team can see who wasn't reached and decide what to do next.
When does it call?
Only inside the calling hours you set.
Use cases
More ways contact centers use Telvana.
- Hold-queue relief Offer callers the AI from your IVR when wait times climb, so the routine calls stop waiting behind the hard ones.
- After hours and overflow Cover nights, weekends and spikes without adding shifts. Urgent calls still reach your on-call team.
- Tier-1 support Status checks, account questions and FAQs, answered from your knowledge base and the systems you connect.
- Scheduling Book, confirm, reschedule and cancel appointments by phone, in the scheduling system you connect.
- Outbound campaigns Lead follow-up and list calling inside the hours you set, with interested contacts booked or transferred.
Put AI agents to work in your contact center.
Book a demo. We'll walk through your call types, show you which ones Telvana can take, and let you hear it handle one.