Denticon integrations connect outside software to Planet DDS's cloud practice management system so a tool can read schedules across every location and write appointments into the right one. For a group or DSO, that is the whole point: a caller who reaches the wrong office still gets booked at the right office, in the right operatory, with the right appointment type. An AI receptionist with a real Denticon integration does that while the caller is on the line. Telvana connects to Denticon through Kolla, the practice-data platform that integrates with every major dental practice management system.
What Denticon is
Denticon is the cloud-based practice management platform from Planet DDS, which positions its software for scaling dental organizations: practice management plus imaging under one login, with centralized data across locations. Planet DDS also publishes integrations with its own imaging product and with third-party partners, so Denticon customers are used to connecting outside tools to it.
Why groups care about phone integration more than anyone
A single-location practice loses a call and loses a patient. A twelve-location group loses a call and loses a patient plus the data about why, because the call never reached the schedule at all. Centralized phones are common in groups, and a centralized AI receptionist connected to Denticon can see every location's schedule, book at the location the caller wants, and log the call against the right patient record. That is only possible when the integration reads and writes across the organization rather than one office at a time.
What a real Denticon integration does on a call
| Step on the call | What the integration does in Denticon | What a message-only service does instead |
|---|---|---|
| Caller identifies themselves | Finds the existing patient anywhere in the organization | Writes the name in a message |
| Caller asks for the closest office and next available slot | Reads schedules across locations for the right provider and appointment length | Promises a callback |
| Caller confirms | Creates the appointment at that location with the correct appointment type | Emails a front desk |
| Caller reschedules | Finds and moves the existing appointment | Takes a note |
| Call ends | Writes the call summary to the patient record | Sends a transcript |
Questions to ask any vendor claiming Denticon integration
- How does the connection work, and is it approved by Planet DDS?
- Does it write appointments into Denticon, or send messages for staff to enter?
- Does it see and book across every location in the organization?
- Does it find existing patients before creating a duplicate?
- Does it respect appointment types, lengths, and provider and operatory rules per location?
- Is the integration included in the monthly price, and is pricing per practice or per organization?
Ask for a test appointment booked into a sandbox Denticon environment during the demo, at a location other than the one you called. What write-back involves applies to Denticon as much as to any other system.
How Telvana connects to Denticon
Telvana connects to Denticon through Kolla, a practice-data platform that integrates with every major dental practice management system. The AI receptionist answers every call, follows your scripts, and books straight into your PMS. Pricing is $399 per practice per month with 2,000 minutes included and no contract, and the PMS connection is included. See how AI receptionists work with dental software for the wider picture.
Frequently asked questions
Does an AI receptionist work with Denticon?
Yes, when the vendor connects to Planet DDS's cloud platform. Confirm that it books appointments across locations and reads patient records rather than sending messages.
Can one AI receptionist cover every location on Denticon?
That is the right setup for a group: one centralized receptionist that sees every schedule. Ask the vendor to demonstrate booking at a location other than the one you called.
Does Denticon integration cost extra with an AI receptionist?
It depends on the vendor. Telvana includes PMS booking in the $399 per practice plan. Our dental answering service cost guide lists the other line items to check.
If your group runs Denticon, send us your locations and monthly call volume and we will set up a demo that books into the right office from a live call.
