Choosing a platform

AI call center software, outsourcing, and how to compare your options.

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Call Center Outsourcing vs AI Agents: Cost, Control and How to Choose

What call center outsourcing actually costs, how AI agents are priced instead, and a scorecard for deciding which one should take a given call type first.

Oct 7, 2026 · 12 min read

Put AI agents to work in your contact center.

Book a demo. We'll walk through your call types, show you which ones Telvana can take, and let you hear it handle one.